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Case study · Specialty insurance

Underwriting on Autopilot

An LLM-powered application and renewal platform for a Lloyd’s coverholder. AI triage routes standard applications straight to issue, while a data-driven doctor risk model feeds price optimisation.

4AI products live · triage, risk, pricing, platform
6sStandard application to bound
0Manual reviews on standard risks

Dashed figures are placeholders pending confirmed engagement data.

The challenge

Every application across an underwriter’s desk

Every application and renewal crossed an underwriter’s desk. Standard risks queued behind complex ones, quotes took days, and doctor risk profiling, a core line, depended on individual judgement that varied underwriter to underwriter.

As a Lloyd’s coverholder, there were no shortcuts available: the platform had to be faster while staying inside delegated-authority rules, with every decision defensible.

Before the platform
Applications manually reviewed100%
Time to quoteDays
Risk profilingJudgement
How the platform works

Six stages, one pipeline

01Intake

Application intake

An LLM layer parses applications and renewals into structured records: fields, attachments, disclosures.

OutputStructured application
02Verify

Registry & history checks

Professional registration, sanctions, and claims history are pulled automatically and attached as evidence.

OutputVerified professional profile
03Score

Doctor risk model

A data-driven model scores each professional’s risk profile. Every score is explainable.

OutputExplainable risk score
04Price

Price optimisation

Risk scores feed directly into price optimisation, replacing flat rating with risk-reflective premiums.

OutputOptimised premium
05Triage

Triage & issue

Standard risks bind automatically with the right Lloyd’s wording. Elevated risks route to a senior underwriter with the profile and draft terms attached.

OutputBound policy or routed file
06Renew

Renewals & audit

Renewals run through the same pipeline, and every decision is logged to Lloyd’s delegated-authority standards.

OutputCompliant audit trail
The platform in action

Watch it work

uw-agent · doctors line · simulated● processing
    0Applications this session
    0Auto-issued
    0Routed to underwriter
    0%Auto-issue rate

    Underwriters only see risks that need judgement.

    Results

    What changed in production

    4AI products live

    Triage, risk model, price optimisation, and the platform itself.

    6sApplication to bound

    From inbox to issued policy on standard risks, zero manual review.

    0Manual reviews on standard risks

    The triage layer replaces the review bottleneck.

    100%Lloyd’s-compliant

    Delegated-authority rules enforced inside the workflow.

    100%Risk scores explainable

    Every premium carries a rationale.

    1Platform end-to-end

    Applications and renewals through one pipeline.

    Dashed figures are placeholders pending confirmed engagement data.

    The stack

    What it runs on

    Models & agents

    • LLM application parsing
    • Triage agents
    • Doctor risk model
    • Price optimisation

    Platform

    • Application & renewal platform
    • Lloyd’s-compliant workflows
    • Registry integrations
    • Secure cloud hosting

    Operations

    • Senior-underwriter review loop
    • Eval suites
    • Threshold controls
    • Full audit logging
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