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Notes from production

Writing from the team on AI agents, data platforms, and what it actually takes to run AI systems in production. Long-form, with the working shown.

Does the EU AI Act apply to UK insurers? A practical guide to the delayed deadlines

The Act reaches some UK insurers, not all, and the high-risk deadline is now 2 December 2027. Who is in scope, what the Digital Omnibus changed, which insurance AI is likely high-risk, and a checklist to work through.

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AI claims processing explained: handling, adjudication, and where agents fit

Processing, handling and adjudication are three different jobs, and most claims automation only does the first. What straight-through processing really means, what UK rules allow, and how to judge AI claims management software.

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Underwriting is a routing problem

One doctor in a hundred carries a third of the claims, yet every application waits in the same queue. How a triage engine routes each case, modelled on a book of 20,000 doctors.

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Your AI bill is a design choice

Why AI bills rise while model prices fall, and how four controls plus a shared data foundation hold a two-year cost envelope. A modelled analysis.

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